Refund and Returns Policy

1. Eligibility for Returns & Refunds

Returns or refunds are accepted only if the product is defective, damaged, or incorrect (wrong item sent).
Returns due to change of mind, wrong size/variant choice, or preference are not eligible for refund unless explicitly stated.
The eligible product must be returned in its original packaging, with all tags, accessories and supporting invoice/proof of purchase.
The return request must be made within 4 days of delivery.

2. How to Request a Return / Refund

Contact us at [Insert Contact Email/Phone] with your order number, reason for return, and photos (if defective/damaged).
After approval, you will be instructed on how to send the product back. The customer is responsible for safe return shipping unless the issue was our error (in which case we may cover return shipping).
Once we receive the returned product and verify condition, we will process your refund.

3. Refund Processing

Refunds will be made to the original payment method used for purchase.
The refund will be processed within 7 business days of verifying the return.
Please note: it may take additional time for the refund to reflect in your account depending on bank/payment gateway processing times.
If the original payment method is no longer valid (e.g., expired card), we may issue the refund via bank transfer or another mutually agreed method.

4. Non-Refundable / Non-Returnable Items

Products that have been used, worn, altered, or damaged post-delivery (not due to transit defect) are not eligible for refund.
Products without original packaging, missing tags/accessories, or without proof of purchase are not eligible.
Some items (for hygiene or other reasons) may be explicitly stated as non-returnable/non-refundable — if so, this will be clearly mentioned on the product page.

5. Shipping Costs

If return is due to our error (defect, incorrect item sent), we will bear the return shipping cost.
If the return is due to any other reason (even if eligible under this policy), you may need to bear the return shipping cost and/or a handling/restocking fee (which will be disclosed in advance).
Shipping cost for original purchase may not always be refundable unless otherwise stated.

6. Cancellation Before Shipment

If you wish to cancel your order before it has been shipped, please contact us immediately. If cancellation is accepted, full refund will be processed as soon as possible.
If the order has already been shipped, you may follow the returns process above for eligible items.

7. Changes to This Policy

We reserve the right to update or modify this policy at any time. Such changes will be effective from the date posted on our website.
It is your responsibility to review this policy regularly when you make a purchase.

8. Contact Us
If you have any questions or concerns regarding returns or refunds, please contact our customer service team at: